How can I contact Live Nation?

For any general inquiries, you can contact us at this address: information@livenation.fr

For any questions regarding your order placed on the LiveNation.fr website, please consult the online help of our partner Ticketmaster.

Can I get a refund or exchange my ticket?

We’re sorry, but once an order has been placed, tickets cannot be modified, exchanged, or refunded, except in case of cancellation or rescheduling of the event.

If you purchased your ticket on LiveNation.fr and your event is cancelled or rescheduled, please refer to the refund or exchange conditions provided by our partner Ticketmaster.

When will I receive my tickets?

By accessing your My Account area, you can:

• Track the status of your order,

• Track the delivery of your tickets if sent by postal services,

• Reprint your e-ticket(s).

In this area, you can also access the history of your orders on our site.

How is my ticket order processed?

For orders placed on LiveNation.fr, by accessing your My Account area, you can:

• Track the status of your order,

• Track the delivery of your tickets if sent by postal services,

• Reprint your e-ticket(s).

In this area, you can also access the history of your orders on our site.

I haven’t received an order confirmation email. What should I do?

If after 48 hours following your order on LiveNation.fr you still haven’t received a confirmation email, you can check the status of your order in your My Account area.

NB: Don’t forget to check your spam/junk folder — your booking confirmation may have ended up there.

Where can I buy tickets for concerts and shows produced by Live Nation?

You can purchase your tickets on www.livenation.fr, or through the following official resellers: Ticketmaster.fr, Auchan, E.Leclerc, Cultura, Fnac, and directly from the concert venues.

Please note that if you buy tickets from unofficial ticketing sites, we cannot be held responsible in case of fake tickets.

What should I do if I lose my ticket?

In case of lost or stolen tickets, it is not always possible to issue duplicates.

Tickets purchased are subject to French ticketing laws, as well as the regulations of the event and venues.

For duplicate requests in case of lost or stolen tickets purchased on LiveNation.fr, please contact our partner Ticketmaster two to three weeks before the event.

You can do so via the contact form available under the “Contact Us” section of Ticketmaster’s online help.

Please include the following documents with your request:

• In case of loss: a signed statement of loss and a copy of your ID,

• In case of theft: a copy of the police report and a copy of your ID.

How can I find out what time the concert starts and ends?

We provide concert times at the time of booking and on your ticket.

Please note that the announced times are subject to change, and we strongly recommend you check with the venue before travelling.

How can I purchase tickets for disabled customers?

Tickets for disabled customers are available for all events.

They are usually available directly from the venues where the concerts take place.